Refund policy
Return & Refund Policy
At Beauty Scrubs, we want you to love your order. If you're not completely satisfied, we're here to help.
Returns
Returns are accepted within 14 days of delivery for eligible items.
To be eligible for a return, items must:
- Be unworn, unwashed, and unused
- Have original tags attached (if applicable)
- Be free of stains, odors, pet hair, or damage
- Be returned in their original condition
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Personalized or custom embroidered items
- Sale or clearance items
- Gift cards
Refunds
Once your return is received and inspected, you will be notified regarding the approval of your refund.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. If you need a different size or item, please place a new order and return the eligible item according to our return policy.
Damaged or Incorrect Orders
If you receive an incorrect or damaged item, please contact us within 5 days of delivery at heybsa@beautyscrubsapparel.com with your order number and photos of the issue. We will work quickly to make it right.
Lost or Delayed Packages
Beauty Scrubs is not responsible for packages lost, stolen, or delayed by the shipping carrier once the package has been accepted and scanned by the carrier.
Questions?
For any questions regarding your order, please contact us at heybsa@beautyscrubsapparel.com